Privacy policy

TACH | Canada 🍁 operates this store and website in order to provide you, the customer, with a curated shopping experience (the "Services"). TACH | Canada 🍁 is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information:

  • Contact details: Name, billing address, shipping address, phone number, and email address.
  • Financial information: Payment card information, transaction details, and payment confirmation.
  • Transaction information: Items you view, put in your cart, purchase, return, or exchange.
  • Communications: Information you include in communications with us (e.g., customer support inquiries).
  • Device & Usage information: Information about your device, browser, IP address, and how you navigate the Services.

How We Use Your Personal Information
We may use personal information for the following purposes:

  • Provide and Improve the Services: To fulfill your orders, process payments, arrange for shipping, facilitate returns, and maintain your account.
  • Marketing and Advertising: To send promotional communications and show you online advertisements based on your activity on our Services.
  • Security and Fraud Prevention: To authenticate your account, provide a secure checkout, and detect fraudulent activity.
  • Communicating with You: To provide customer support and maintain our business relationship.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to trusted third parties for legitimate business purposes, including:

  • With Shopify, to power our online store and support personalized advertising.
  • With Amazon, as a trusted sales and fulfillment partner for our operations.
  • With vendors and service providers who perform services on our behalf (e.g., payment processing, shipping carriers like Canada Post/UPS, and data analytics).
  • When you direct or consent to our disclosure of certain information, such as through social media integrations (Facebook, TikTok, Instagram).
  • To comply with applicable legal obligations or to protect and defend our rights and the rights of our users.

Relationship with Shopify
The Services are hosted by Shopify. Information you submit will be transmitted to and shared with Shopify to provide and improve the Services. Shopify is responsible for the processing of your personal information in these circumstances. To learn more, visit the Shopify Consumer Privacy Policy (https://privacy.shopify.com/en).

Security and Retention
No security measures are perfect, and we cannot guarantee "perfect security." We retain your personal information for as long as needed to maintain your account, provide the Services, fulfill legal obligations, and resolve disputes.

Your Rights and Choices
As a Canadian resident, you have rights regarding your personal information:

  • Right to Access / Know: Request access to personal information we hold about you.
  • Right to Delete: Request that we delete personal information we maintain about you.
  • Right to Correct: Request that we correct inaccurate personal information.
  • Managing Preferences: You may opt out of promotional emails at any time by using the unsubscribe link in our emails.

International Transfers
Please note that we may transfer, store, and process your personal information outside of Canada (for example, on servers located in the United States operated by Shopify or Amazon). 

Contact Us
Should you have any questions about our privacy practices, or if you would like to exercise any of your rights, please contact us:
Phone: +1 43-7777-4174
Email: contact@tachluggage.ca