Refund policy

30-Day Return Window:
If you are not completely and perfectly satisfied with your purchase, you may return any unused luggage for a refund within 30 days of receiving your item.

Return Eligibility & Condition:
Returned items must be in the exact condition they were received in order to qualify for a full refund. We highly recommend that you are careful not to scratch, scuff, dirty, or otherwise cause the luggage to not be in brand-new, unused condition if you are considering returning it. All original tags must still be attached, and the item must be in its original packaging.

How to Start a Return:
If you purchased directly from our website, please email us at contact@tachluggage.ca with your order number to initiate a return.

Return Shipping & Tracking:
The customer is responsible for shipping costs on returns, except when defective or incorrect products are sent. Please retain the return tracking information on the package until we have confirmed receipt, in case there are any issues with the carrier during transit. Items sent back to us without first requesting a return will not be accepted.

Refunds:
Once we receive and approve your return, the refund will be applied to your original method of payment. Please allow up to 14 business days for your return to be processed and appear on your statement. Please note that requirements specific to your bank or credit card may extend this processing time.

Failed Inspections & Partial Refunds:
All returned items undergo a strict inspection upon arrival. If an item is returned to us scuffed, dirty, used, missing tags, or damaged due to improper return packaging, it will not qualify for a full refund. In these cases, we reserve the right to either: 1. Issue a partial refund (deducting a restocking/damage fee of up to 50% of the item's value), OR 2. Reject the return entirely. If a return is rejected, the customer will be responsible for the shipping costs to have the item sent back to them.